IS THIS A JOKE?

 I dont know why this post has popped up at the top because its almost a year old but its not bad so oh well.
My computer breaking was the beginning of a long hard consumer journey that I still havent finished travelling on (man)
Many weeks ago T-mobile said they would fix and return my computer (which is under warrenty) in "five to six days", that was on the tenth of January, I'm still waiting.
let me start at the beginning (don't worry it won't take long) in January I contacted T-mobile because the laptop computer I was/am buying from them (along with the dongle) was having problems with it's mains socket,  a week or so after I contacted them a man turned up to collect the computer from me, I did all that was asked of me and signed for the laptop as it was placed in a (very) big blue box which was then taken away by a jovial man, who informed me that my computer was going to be returned in "five to six days", "gosh" I thought, that is prompt service, six days to fix and return my computer, that's not long at all (I had doubt's but put it down to just being 'para') "what could go wrong?" I thought -too much it turned out.
A short time later I realised that the "five or six days" would mean that the computer would be returning at the weekend, I thought this may be a problem but I decided to just see what happened, I wasn't upto anything that weekend (it was too cold) so I waited in, reasoning that I could just phone them on the following Monday if I missed the return of my computer. Needless to say I waited in vain that weekend but I wasn't worried at that point and so waited til the following week to phone them. When I did phone them to ask what day and/or time they were coming back their first reaction via oafishly clumsy hints was to deny that they  had even taken the computer in the first place, but the receipt that I was given on collection, plus the electronically stored signiture I gave upon handing over the computer said otherwise, even then their doubt was still evident, what else was evident even at that early stage was the fact that my computer had properly gone missing.
So began the run-around. Every phone call to them for the first few weeks had to include repetition of every detail up to that point, it soon became obvious that the situation was not being addressed in anything other than a half hearted way, if that.  T-mobile promised (actually used that word) to return calls with news of action they were taking to rectify the situation but, guess what? yes, they didn't return the calls, this went on for a few weeks until one day the phone rang and we were told "we have found your computer". Hooray! At last, it had only taken three weeks but they had found it.
No they hadn't.
According to the next phone call we received, the computer was still lost, but it wasn't T-mobiles fault (no no, of course not) but the fault of the company that picked the computer up ( passing on the blame in such a lame arsed way only made T-mobile look like it was run by naughty, seven year old children).
By the time a month had gone by, T-mobile had finally admitted that the computer had gone missing and...... And nothing.
T-mobile didn't offer to replace it or give a refund despite repeating the obvious observation that the computer was missing, but they continued to collect the monthly money. They did 'get a man on the job' who's duties seemed to consist of phoning up once a week to just rub salt into the wounds -sorry, tell us what the situation was (even though nothing had changed).
During one phone call, the 'man on the job' (it was beginning to feel like he was doing his jobbies on me) informed me that "this sort of thing has never happened before and is so unknown that we have no set way to deal with this situation" -the replacement of lost property was an unknown at T-mobile??? As if.
The man then began repeating this startling news every time he called up to say nothing had happened, yet one day while in conversation with my my own bad mum she told me about her mate who had (you guessed it) just had exactly the same experience regarding her computer going missing. So, a man who claimed to have worked for T-mobile for some time had never heard of a computer going missing yet I knew of two similar cases just two weeks apart? How strange.
This runaround went on for weeks till the situation changed (a bit, but not for the better), according to Mr 'on the job', T-mobile had called a conference to thrash the situation out, but no replacement computer or refund was forthcoming despite the admittance by them of the computer having been lost for some time, and not by me.
Week seven begins tomorrow and I have only got as far as knowing that "it is being disgussed and we have agreed". but, what they have disgussed and what they need to agree on will be something only ever be known to their mothers because I have had no answers, Why it needs a room full of men to agree that yes, they lost the computer and yes it was not my fault and yes I should be reimbursed for the money they contuined to take despite me not actually having the computer the company are charging me for is something I don't wish to think about.
T-mobile have for seven weeks now been acting in a most childish and petty manner, they have continually displayed a attitude that is below even the most basic standards we would expect from a company that takes our money in return for a service (that they are unable to supply) simply because they are seemingly uncapable of providing this service.
To cut a long story short it took a week short of three months to get a cheque for a new laptop despite T-mobiles admittance of its loss two weeks after taking it from me.